Privacy Policy
Last Updated: January 1, 2026
HamaraSouk ("we," "us," "our") is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use HamaraSouk.com (the "Site") and any related services (the "Services"). By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account details: name, email address, phone number, password.
- Profile information: location, preferences, profile photo (optional).
- Listings and posts: item descriptions, photos, prices, categories.
- Communications: messages sent through the platform, inquiries, feedback.
- Verification data: identity documents or additional details (if required for safety).
1.2 Information Collected Automatically
- Device information: IP address, browser type, operating system.
- Usage data: pages visited, time spent, clicks, search queries.
- Location data: approximate location based on IP or device settings.
- Cookies and tracking technologies: to enhance user experience and security.
1.3 Information from Third Parties
- Payment processors (if applicable)
- Advertising partners
- Social media platforms (if you sign in using social accounts)
2. How We Use Your Information
- Provide and maintain the Site and Services
- Enable buying, selling, and communication between users
- Improve platform performance and user experience
- Personalize content, recommendations, and ads
- Detect, prevent, and address fraud or security issues
- Enforce our Terms of Use
- Respond to inquiries and provide customer support
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information only in the following cases:
3.1 With Other Users
When you post a listing or contact another user, certain information becomes visible: your name or username, your listing details, your general location, and your contact information (if you choose to share it).
3.2 With Service Providers
Trusted third parties may assist us with hosting and infrastructure, analytics and performance tracking, customer support, advertising and marketing, and payment processing (if applicable). These providers are bound by confidentiality obligations.
3.3 For Legal or Safety Reasons
We may disclose information if required to comply with laws, regulations, or legal processes; protect the rights, safety, or property of HamaraSouk or its users; or prevent fraud, abuse, or harmful activities.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to keep you logged in, remember your preferences, analyze site performance, and deliver relevant ads. You can manage cookie settings through your browser.
5. Data Storage and Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security. Your data may be stored on servers located inside or outside your country, depending on our hosting providers.
6. Your Rights and Choices
Depending on your location, you may have the right to access the personal data we hold about you, update or correct your information, delete your account or request data deletion, opt out of marketing communications, restrict or object to certain data processing, and disable cookies through your browser. To exercise these rights, contact us at support@hamarasouk.com.
7. Children's Privacy
HamaraSouk is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we learn that a minor has provided information, we will delete it promptly.
8. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before interacting with them.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes means you accept the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@hamarasouk.com or via our Contact page.